Senior business leaders are hard-working, intelligent and believe they are doing the right thing at work. However, people may have a superfluous optimism about their own behavior and might think they are better than they are – a psychological phenomenon known as “self-serving bias.” If senior leaders are to embrace the fact that they must change some form of their behavior, a good strategy for change is a concrete 360-degree feedback technique, which measures the desired changes that will drive business performance. A strong example of this includes Amgen CEO Kevin Sharer’s approach of asking his top 75 staff what he could do differently and sharing his development needs publicly with his team. This circle of feedback can not only transform leaders, but could also create sustainable growth for the organization.
To learn about how to break “self-serving biases,” you can read the Harvard Business Review story here.
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